WHAT WE THINK...
In the last few years, no functionality has excited the Siebel install base as much as the Siebel Open UI. It has been a long wait to get here. The Open UI has now been available in GA form in Siebel 18.104.22.168 for over 6 months. We have had access to this functionality for almost a year and have spoken with a number of our customers who have expressed interest in it.
What’s the verdict so far – many presentations and conversations, no real action. Customers haven’t yet taken the plunge and rolled it out to their users. We sense a lot of hesitation and caution on part of customers. Why?
Here are some of the challenges that we have seen:
Looks are an issue. Open UI based Siebel looks hardly any different from regular Siebel. We have had to demo Open UI to customers using a Mac to highlight the difference!
While familiarity is very helpful in reducing the change management required in rolling out a new UI paradigm, this very factor is working against it. Users are asking, so what’s new?
Given the breadth and diversity of Siebel install base, Oracle has the unenviable challenge of creating new UI designs and flows with the “difference” users are looking for. Perhaps, the current approach of releasing the Open UI as a toolkit and letting customers exercise their imagination is the most pragmatic solution.
Our interactions with customers on this subject have led us to ask, so why was everyone waiting so expectantly for this functionality? We discovered that users were really yearning for a fix to the usability and user adoption issues with the Siebel application. Replicating the old Siebel UI using the latest technology does not address the underlying usability issues.
If merely exposing the Open UI and letting the users loose on it is not enough to address usability, then what is? Does it make sense to redesign and rebuilt the views now that Open UI toolkit provides one with that freedom? Based on the work we have done in Siebel Usage Analyses with customers (see this blog entry - our our website) , this is a monumental task. There are well over 5000 views available in Siebel! This could be a never-ending project with questionable ROI.
Are you experiencing similar problems ? Well you are not alone ! So get in touch for a no obligation chat – we can help !