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Open UI – Breathing Life into Siebel and Your Users

WHAT WE THINK...


An Open UI upgrade is not just a fix. Use this upgrade to simplify the app and align it to your users. They’ll love it, and so will you.

So I had to delve into my archives to find that title slide from a 2001 presentation I gave, and I had a quick look at some other old stuff, and what caught my eye was the Siebel 2000 (6.3) bookshelf from November 2000.

As this article was going to describe how we are breathing life back into Siebel, I though it might be worth reminding myself where it came from...

When I was first introduced to Siebel back in 1998, I was underwhelmed to say the least. I had come from an SAP background and it did real 'stuff'. It ran factories, it paid peoples wages , it took complex orders and it paid the bills (both for me and my customers!)

This Siebel 'thing' didn't do anything - it was a set of tables with a UI on top. There were no processes, no end-user manuals, no 'best practices', no reports and no control - (but it was taking off like a rocket and looked like a good career choice !)

Looking back now at those early day's it was the 'Wild West' but Siebel quickly came on leaps and bounds in the early 2000's. The product was enhanced by adding more fields, views and screens, the documentation was better and more voluminous, the training improved and the implementations were complex.

But, and there has to be a 'but', even today we are still seeing the effect of that lack of process driven workflow (In the true sense of the word). Task Based UI did come along as a band-aid, but Out of the Box it was limited in scope and only as good as the consultants implementing it. This ability to jump around the application, get to the same information from 10 different ways, with no 'restrictive' processes was always presented as a positive, a sign of how flexible Siebel was. But it made for complicated implementations, lots of testing and training that was irrelevant as soon as the users were back at their desks.

What the users yearned for (and still do) was simplification; 10 fields not a 100, 10 views not 200 and a way to navigate through them with 'best practice' processes that are easy to understand and infinitely repeatable.

So this brings us from our trip down memory lane to the present day. With Siebel OpenUI released on 8.1.1.9 / IP2012 it gave us the ability to make some real improvements to the way users interacted with Siebel. Sure, it was a little late coming, but if you have Siebel then don't just look at OpenUI as a fix for Internet Explorer or the ability to use Chrome, look at it as a great tool (and chance) to totally revamp the user experience, something your users will love you for …

For those Siebel customers where we have gone through this process there has been a massive turnaround in user satisfaction, improved productivity and user adoption.

Want to see a quick demo of what's possible?


or go to youtube for the full HD experience

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