Insights

Siebel CRM - Open UI Post OOW Update

WHAT WE THINK...


It has to be said that Siebel OpenUI was received with great applause (litterally!) at OOW. It has to be the only session I've ever attended that had people applauding!!

So what was all the excitement about? Well, for most it was the removal of the dependency on Internet Explorer for High Interactivity (HI) Mode. This will make it accessible across browsers and devices and now finally on my Mac - (That will be my test number 1)!

After speaking to a number of Siebel customers, what comes next is the ability to switch on OpenUI and quickly provide a 'fresh' UI to the end user - though I would suggest it's not something you would do at 9am on a Monday morning to give your end-users a nice surprise to start their week! It may be easier on the eye, but its not going to be life-changing...yet.

I see the OpenUI Framework more as a tool to make some dramatic changes to the way you can develop the UI that will have a major effect on how users interact with Siebel.

  • Improving process flows
  • removing clutter
  • consolidating views
  • CSS based views can be easily branded for customer/partner sites.

Though, what it also gives is carte-blanche for endless development cycles to get the colours right, the logo in the right place, the text in Helvetica 12, and probably the most dangerous...UI scripting !

Yep, so this now means that no need to write a new business rule in Siebel, update the srf and server - no, we can just write a bit of script put it in the HTML page and hey presto new business rule is in production! That is going to be sooooooo tempting, and it is going to have to be resisted at all cost !

More OOW Info..

  • It's still planned to be in IP 2012, which my sources are telling me is likely to be December (Oh the problems of giving a release the name of a year!)
  • Existing Task UI will work without changes, the SWE engine will render it correctly.
  • Siebel Configurator runs, without changes based on the existing product model meta data. - BUT a developer will not yet be able to change this UI through the same means (i.e HTML/CSS)

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