CRMantra gives Hyperion a solution to sell effectively into their install base.

Single, consolidated view of installed customer base for sales and marketing campaigns

Oracle Corporation provides business software and hardware systems that manage information. Oracle's solutions cover information solutions for businesses: data management, data uses, data sharing, and data protection. The company has more than 370,000 customers in more than 145 countries.

Situation

Oracle came to CRMantra with customer data sequestered across multiple acquired systems and no consolidated view among them. This problem led to errors in customer orders because information about the installed assets of the end-user was unavailable at the point of sale.

CRMantra approached the solution with a plan to standardize processes for identifying new contract opportunities as well as incorporating user asset data into the ordering process.

Solution

CRMantra designed a Unified Order Management Solution based on Siebel Call Center 7.8, Siebel Marketing, Siebel Configurator, and Siebel Pricer.

The new platform was customized for Oracle to deliver asset-based order processes and to upgrade the ordering process overall.

Results

Oracle saw a boost in incremental revenues and profits from its install customer base after launching the new platform. It also reduced errors in orders and contracts, gained a consolidated view of customer assets, and standardized the ordering process across all product lines.