CRMantra InterAct 2.0 creates a rich interactive, intuitive user experience for your users across all channels – call center, web, mobile, POS, partners.

CRM is less about Transactions, more about Interactions”

Cross-Channel Customer InterActions are Tough

  • Projecting your enterprise processes across multiple channels is a major IT effort.
  • Customers do not have a consistent experience in interacting across channels.
  • Users are frustrated with the poor interactivity of your enterprise applications.

Your channels – They are your Faces

How are you facing the tough challenges of today’s marketplace?

Your customers, employees, and partners expect personalization and leading edge UX regardless of the interaction channel they choose. Your security team demands PCI compliance and Single Sign On (SSO) mechanisms, and your marketing team needs Search Engine Optimization (SEO) and analytics to study customers.

You need a solution to satisfy all of the above.

CRMantra InterAct 2.0 Can Help with a 21st Century Makeover

Provide a rich User eXperience by leveraging your existing enterprise applications.

CRMRapid ROI
No data replication, data migration, or business logic re-definition. Reuse what you have already defined.

CRMGame-changing InterActivity
Seamless business process spanning multiple enterprise applications.

CRMMulti-channel Presence
Web, Mobile, Partner, Call center / Sales

Say Goodbye to Expensive Implementations.

CRMOver 100 pre-built integrations (and growing)
Pre-built integrations to enterprise apps such as Siebel, Oracle CRM On Demand, Salesforce.com, ATG, and eBusiness Suite

CRMReference Applications
Jumpstart your implementation with our reference applications for Web, Mobile, and Employee-facing sales.

CRMAssemble Rich Interactive UX
Customize your UX with our library of web-based and native mobile UI widgets.

Flexible Deployment Options. Install Once, and Deploy across Channels.

Incremental channel roll outs do not require new point-to-point integrations.

CRMWeb
Project your eCommerce, Service, or Support processes to partners and / or customers. Create a family of personalized micro-sites that are multilingual and multi-currency capable.

CRMMobile
Native mobile apps for iOS and Android platforms for eCommerce, Service, or Support for employees, partners, and / or customers.

CRMEmployee-facing
Seamless, rich interactive UX for cross-application business processes spanning a combination of CRM On Demand – Siebel (or eBusiness Suite), Salesforce.com – Siebel (or eBusiness Suite)

CRMExternal Web Site (non-InterAct UI)
Deploy ATG or your custom UI with InterAct 2.0 performance optimized integration to Siebel or eBusiness Suite applications.


CRMantra InterAct 2.0™ for Web provides an OOTB reference application ready to run against the InterAct Platform. Draw from multiple data sources to deliver a consistent, comprehensive experience. Utilize the library of widgets to build and extend. Leverage the multi-lingual / multi-currency architecture to deliver in hours a set of global microsites, all based upon a single common infrastructure. Where you end up is up to you and your imagination.

Key Benefits of InterAct 2.0™ for Web

  • Delight your Customers with a Web 2.0 user Experience
    Start with the Web reference application, leverage the included UI widgets to extend and build your site quickly. Or start with any UI technology of your choice. Either way, your customer will find working with you to be a pleasure.
  • Quickly bring new products to market
    New products or promotions can be available in the call center or on the Web as quickly as they're ready. Introduce them once and deploy them everywhere, across all channels and geographies.
  • Track customer behavior
    Collect detailed analytics on customers visiting your Web sites, from entry point to product selection to shopping cart. Real time dashboard reporting and customized analytic reports give insights into the interests and needs of your customers.
  • Leverage your IT investments
    Chances are you've invested plenty of time and money into your existing technology. InterAct 2.0™ reuses all of your IT assets such as product definitions, pricing data and logic, catalogs and more. There’s no re-implementation of the underlying applications.
  • Search Engine Optimized (SEO)
    Be found. With CRMantra InterAct 2.0™, your site is up to date with the latest in search engine optimization best practices.

CRMantra InterAct 2.0™ for Mobile provides an OOTB reference application ready to run on iOS and Android devices. Go Mobile with CRMantra Interact for Mobile and get your data wherever, whenever, to whomever needs it!

mobile android iOS

Key Benefits of InterAct 2.0™ for Mobile

  • Lead to Order on your Mobile Device
    Your sales process does not stop with an opportunity – you need to provide a quote and close the sale now. Now you can, with Interact 2.0 for Mobile. Browse your product catalog, review literature, configure the solution and price. Then send a quote, all from your mobile phone.
  • Native Applications for iOS and Android
    Configure a single application. Deploy it to multiple devices. Interact 2.0 for Mobile enables your configurations to be made once, but deployed to all devices with a single button.
  • Pre-Built Integrations to Siebel, CRM OnDemand, Salesforce.com
    InterAct 2.0 for Mobile is supported by over 100+ pre-built integrations to the leading CRM solutions. Or leverage the InterAct platform to access custom applications and data sources. Deliver a comprehensive, connected solution.

CRMantra InterAct 2.0™ for SaaS extends your SaaS application to support additional processes, and include new sources of data. The SaaS reference application provides a head start on enabling your Order Management processes within your current solution.

SaaS - software as a service

Key Benefits of InterAct 2.0™ for SaaS

  • Your SaaS CRM – no longer a Silo.
    SaaS usage has grown as such a rapid rate that many systems have become siloed from legacy on premise software as well as from other SaaS solutions in the organization. InterAct can consolidate these systems and enable cross system processes to run in a single seamless flow.
  • Pre-Built Integrations to CRM OnDemand, Salesforce.com
    InterAct 2.0 for Mobile is supported by over 100+ pre-built integrations to the leading CRM solutions. Or leverage the InterAct platform to access custom applications and data sources. Deliver a comprehensive, connected solution.

CRMantra InterAct 2.0™ for ATG provides the necessary data and process support for customers who want to leverage the leading eCommerce platform, but need to coordinate with additional Commerce related systems, including Siebel, eBS and SAP.

mobile android iOS

Key Benefits of InterAct 2.0™ for ATG

  • Combine Best in Class applications into eCommerce Nirvana.
    Align your ATG website with your enterprise processes. Introduce new products across the enterprise. Leverage product and pricing defined in your master data applications and immediately publish to your ecommerce site.
  • Deliver a consistent Customer Experience regardless of Channel
    The purchasing process no longer follows a straight line. Customers browse on the web and load their cart, switch to Facebook, review online opinions, and 3 hours later, calls the call center to complete the order. Now, you can have their cart ready, pick up where they left off, and close the sale.

Getting Started

CRMantra InterAct 2.0™ uses standard Web server infrastructure and can be adapted to work with any back-office system. The solution is available with pre-packaged integrations to Oracle’s leading enterprise applications.

Client Case Studies