CRMantra OMX™ – Order Management Xcelerator. Simplify your Order Management, Speed Revenue Generation.

Take advantage of CRMantra’s prepackaged solutions, best practices distilled from the results of hundreds of implementations.”

Manage Orders Efficiently

  • Do you struggle implementing or updating business rules into your order management system?
  • Do you have errors with product configurations, quoting, and customized pricing?
  • Do you need to speed your lead-to-cash cycle time?

CRMantra OMX™ Can Help

CRMantra OMX™ 1 product suite simplifies your Siebel Customer Order Management system — significantly reducing business rules and dramatically accelerating your time to market. Instead of long lists of rules, CRMantra OMX™ distills them into general rules with exceptions. In other words, CRMantra OMX™ thinks the way you do; defining rules the way you do — in natural language.

1. multiple patents pending

Designed to Think the Way You Do.

omx overview

Ever wonder why a small change in business requirement becomes a major IT project? This is due to what we call the Business Rule - Application Rule Gap. A Business Rule you express in a simple sentence becomes over 1000 Application Rules (combination of data, workflows, and lines of code).

For example, you have just established a new service repair depot in San Francisco. A Business Rule for the new depot is to offer “1 Hour Onsite Gold Service” within the city limits, and “2 Hour Onsite Silver Service” elsewhere in the state of California.

Without OMX, an Application Rule for each zip code in California is required, followed by several weeks of effort – design, implementation and testing. Imagine doing this across your entire service depot network!

With OMX, enter just 2 declarative rules. You are done – in minutes.

Key Benefits of CRMantra OMX for Products

By adding CRMantra OMX for Products to your Siebel application, you can:

  • Introduce new offers faster. Manage a product portfolio instead of product configuration.
  • Business Masters Administration. Product Managers introduce and update products or promotions in minutes with a user friendly, natural language-driven interface. No programming or scripting is required.
  • Turbocharge product configuration.
Your sales reps can configure product options faster. With fewer rules to process in CRMantra OMX, your order management system is more agile, efficient, and effective.
  • Quote with confidence. No more product configuration errors, no need for a Back Office support team to double check your quotes! Reduce costly returns and unhappy customers.
  • Create the perfect order. CRMantra OMX™ ensures valid product configurations and accurate pricing every time. CRMantra OMX™ enforces all product configuration rules, pricing rules, and eligibility rules.
  • Transition seamlessly. No need for a Siebel upgrade. Manage business impact by introducing CRMantra OMX™ capabilities at your own pace. Minimal training is required, which helps speed rollout and end-user adoption.

Key Benefits of CRMantra OMX for Pricing

omx pricing

By adding CRMantra OMX for Pricing to your Siebel application, you can:

  • Become nimble. Challenge your competition. Tailor your prices and pricing logic by customer segment, region, business unit, and/or sales channel quickly and easily.
  • Dramatically cut the rule sets. Manage pricing, discount and cost data through a rule-and-exception paradigm.
  • Business User Administration. Pricing managers define the pricing logic, prices, discounts, and costs. No programming or Siebel repository changes required to change your pricing strategy. No need for highly specialized pricing resources.
  • Reduce time to market. Script-free approach to managing your prices, discounts, costs, and pricing logic definitions in Siebel.

Key Benefits of CRMantra OMX for Guided Selling

  • Offer the right product to the right customers. Ask the right questions, guide users to the best solution. Recommend options, and promote the most profitable products to your customers.
  • Turn Browsers into Buyers. Gather condense and harness the inherent knowledge from your sales and product teams to improve browse-to-order conversion rates.
  • Enable Informed Decisions. View product features, compare product offerings, review data sheets, technical specifications, and other collaterals.
  • Sell Solutions, not Products. Ramp up your sales team on the most complex products and sales scenarios.

Key Benefits of CRMantra OMX™ for Multi-Channel Commerce

  • Simplify the sales process where appropriate by user and channel
  • Reduce shopping cart abandonment and close more sales online
  • Improve the accuracy of customer asset at a reduced cost to serve
  • Administer products centrally; no replication of product models or rules
  • Improved production uptime for high availability applications
  • Deliver high-performance, low-cost multi-channel product configuration

Getting Started is Easy

No complex implementations. Installing CRMantra OMX™ is easy – just import into your Siebel repository. Use your existing product and pricing models, and introduce OMX™ features. Transition either gradually or all at once and there’s no risk or major time investment.