Solutions

Configurator Solutions

When it comes to Commerce, Every Second Costs.

There can be massive revenue impact due to poor performance, problematic usability and multi-channel deployment issues of Product Catalogs and Product Configurator.

See how we use InterACT CCX to tackle these problems

  • Whether you are struggling with Configurator performance issues, trying to streamline a complex sales cycle, or looking to massively reduce the complexity of a product model with visual representation, our InterACT CCX has a solution for you.

InterACT CCX

InterACT CCX – The Catalog and Configurator eXcelerator

Catalog and Product Configurator are key components of a commerce infrastructure.

InterACT CCX provides a solution to recurrent challenges in enabling commerce. Now your CPQ application(s) can smoothly power your commerce across all channels, but not be a slave to it.

When it Comes to Commerce, Every Second Costs

Whether you are running a call center or a customer-facing site, extra seconds due to slow performance or too many clicks can cost you. In a 1000-agent call center, costs of extra seconds can exceed a million dollars annually. For a customer-facing site, extra seconds’ cost is lost sales or worse – a customer lost forever.

If you want to understand it further and would like to know what methods we use in our approach, then please get in touch.

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InterACT CCX

  • OVER 8X PERFORMANCE IMPROVEMENT

    Out-Of-The-Box thinking in applying AI (Artificial Intelligence) to teach the configurator to run over 8 times faster. A better Customer eXperience and more orders placed.

  • LOWER OPERATIONAL COSTS

    Decouple your eCommerce from your CPQ engines reducing the cost of provisioning extra hardware and data center capacity.


  • TRUE OMNI-CHANNEL EXPERIENCE

    Finally complete the missing link by creating a unified product catalog spanning multiple lines of business. It’s “Always-On” for your eCommerce platform.

InterACT - Product Transformation Engine

Multi-Channel Commerce – Need to Think Outside the Silo

So you think you’ve created the perfect models of your solutions to be sold through the call center. But, customers visiting your eCommerce site find the intricacies of product models too confusing and complex. How do you hide over 90% of it to complete the transaction and still take the order?

Do you want to expose the billing system definition of the products in the eCommerce web sites? No, that would be airing your dirty laundry and your customers would leave in droves for your competitors.

InterACT CCX – Product Transformation Engine has the solutions you need. We have helped many customers address these issues with InterACT CCX – Product Transformation Engine.

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InterACT - Product Transformation Engine - KEY FEATURES

  • PERSONALIZED CONFIGURATION

    Gives your end-user (Customer, Partner or Employee) the simplest product model they need for any particular task..

  • MULTI-STAGE CONFIGURATION PROCESS

    A multi-stage configuration process, comprising of simple models for Quoting, detailed models for Order Entry and decomposed models for fulfillment and billing.


  • RAPID TIME TO MARKET FOR BUSINESS & OPERATIONS SUPPORT SYSTEMS (B/OSS)

    Dramatically improve time to market for complex products and bundles. Quickly and easily define the models used in each step of the sales cycle.

InterACT - Visual Configurator

A picture paints a thousand words

A phrase first coined in 1921 but just as relevant today.

A graphical representation can provide that edge over the written word, provide clarity where there was confusion and give insight where before there was none.

Year after year and project after project we saw users unhappy with the complexity of product configurators. We tried to simplify the models as much as we could, but that was never going to be the right answer. Organizations were designing ever more complex solutions, which when ‘converted’ into a product model meant models that had hundreds of options to select, as well as complex structures to traverse

So we decided it was time to think outside the (configurator) box and design something that was able to cope with a multitude of product models, as well as provide a range of visual templates.

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FROM THAT WORK CAME INTERACT - VISUAL CONFIGURATOR


  • Allows complex product models to be represented and interacted with graphically.
  • Key information can be added against the relevant visual object. (Such as a Network Node or a Data Center Server)
  • Existing customer assets can be displayed and amended visually.


Templates exist for:

  • Networks - Providing the ability to create, update and delete (MACD) on complex networks and nodes. Typically used for Telcos, Data Center operators, Cloud Storage providers, and B2B Network solutions.
  • Floorplans - Giving a Bird's Eye view of any space that can be configured. This includes applications such as configuring Racks and Cages within a Data Center, Fire and Security control systems in a home, office, or factory, Production Line equipment in a manufacturing plant.

RELATED INFORMATION


Product Modeling – the Solution Representation Challenge >>

The Right Price – A Mix of Science and Art >>

And in practice…

CASE STUDY

Chameleonic Branding

Hi Tech Manufacturing

CASE STUDY

Arming the Street Fighters

News Media

CASE STUDY

Streamlined Order Capture Process

European Telco

CASE STUDY

Improved Online Advertising Order Management and Usability

US Based Internet Corporation