Over the past ten years we have seen many of our clients and their employees struggling to use the CRM applications they have developed and deployed. We have stepped in numerous times to find a solution to these problems. In doing so we have gained great insights into the underlying problems – It typically boils down to the process (or lack of it).
It doesn’t matter if it’s on the web, on a mobile device, for employees, partners or self-service portals. If the process is broken, the user will always find alternate ways of working and customers will go elsewhere! When it comes to designing our suite of products we have focused on providing solutions to these process-centric problems. We are definitely of the ‘Build Once – Deploy Cross Channel or Device’ mindset. Reaching your customers across channels and devices should not require rebuilding integrations or replicating data. InterACT allows us to pull together information from a multitude of sources that is typical of these diverse process-centric projects.
Battle-tested across many customers, InterACT allows project teams to hit the ground running. It’s the perfect foundation for your multi-channel initiatives. With over 250 pre-built integration touch-points and a multitude of features, InterACT can handle the most complex integration needs.
Based on extensive field studies, our mobile apps are proven to increase your users' productivity.LET’S GO MOBILE >>
Self-Service is seldom just about a Web Site. You need process, integration and a great User Experience.SEE IT HERE >>
When it comes to Commerce, Every Second Costs. There can be massive revenue impact due to poor performance and problematic usability.LEARN MORE >>
Do you need to provide a better user experience, go mobile, or support a self-service channel? We can help you navigate the typical pitfalls.STEER OVER HERE >>